Privacy Policy:
Last Updated: October 14, 2024
This Terms of Use Agreement ("Agreement") is by and among you and your company/business ("User") and VeloRide Operating LLC ("VeloRide"). This Agreement governs the User’s access to the VeloRide technology marketplace platform ("Platform"), which facilitates the User’s provision of rideshare transportation services to account holders ("Riders") seeking transportation services for themselves and/or their guests. Access to VeloRide’s technology marketplace platform includes access to the technology application ("VeloRide App") that, amongst other things, facilitates the provision of the User’s transportation services between the User and Riders, as well as associated services including payment and technology support services as provided by VeloRide under this Agreement. The User’s access to the Platform is also governed by applicable minimum business standards, as set forth on the VeloRide website, as well as all governing local, state, and federal laws.
1.0. Agreement to Arbitrate
IMPORTANT: PLEASE REVIEW THIS ARBITRATION PROVISION CAREFULLY, AS IT WILL REQUIRE THE USER TO RESOLVE DISPUTES WITH VELORIDE ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, EXCEPT AS PROVIDED BELOW. USER IS AGREEING IN ADVANCE, EXCEPT AS OTHERWISE PROVIDED BELOW, THAT USER WILL NOT PARTICIPATE IN AND, THEREFORE, WILL NOT SEEK OR BE ELIGIBLE TO RECOVER MONETARY OR OTHER RELIEF IN CONNECTION WITH, ANY SUCH CLASS OR COLLECTIVE LAWSUIT. THIS ARBITRATION PROVISION, HOWEVER, WILL ALLOW USER TO BRING INDIVIDUAL CLAIMS IN ARBITRATION ON USER’S OWN BEHALF.
1.1. Rules Governing Arbitration
This Arbitration Provision is a contract governed by the Federal Arbitration Act, 9 U.S.C. § 1 et. seq. and evidences a transaction involving commerce, and the User agrees that this is not a contract of employment involving any class of workers engaged in foreign or interstate commerce within the meaning of Section 1 of the Federal Arbitration Act.
1.1.1. If notwithstanding the foregoing, the Federal Arbitration Act does not apply to this Arbitration Provision, the law pertaining to arbitration agreements of the state where the User resides when the User entered into this Agreement shall apply. Except as it otherwise provides, this Arbitration Provision applies to any legal dispute, past, present or future, arising out of or related to the User’s relationship with VeloRide or relationship with any of VeloRide’s agents, employees, executives, officers, investors, shareholders, affiliates, successors, assigns, subsidiaries or parent companies (each of which may enforce this Arbitration Provision as third-party beneficiaries), and termination of that relationship, and survives after the relationship terminates.
1.1.2. This Arbitration Provision applies to all claims whether brought by the User or VeloRide, except as provided below. This Arbitration Provision requires all such claims to be resolved only by an arbitrator through final and binding individual arbitration and not by way of court or jury trial. Except as provided below regarding the Class Action Waiver and Representative Action Waiver, such disputes include without limitation disputes arising out of or relating to interpretation or application of this Arbitration Provision, including the formation, scope, enforceability, waiver, applicability, revocability or validity of this Arbitration Provision or any portion of this Arbitration Provision.
1.1.3. Except as it otherwise provides, this Arbitration Provision also applies, without limitation, to disputes between the User and VeloRide, or between the User and any other entity or individual, arising out of or related to the User’s application for and use of an account to use the VeloRide Platform and App as a driver, background checks, the User’s privacy, the User’s contractual relationship with VeloRide or the termination of that relationship (including post-relationship defamation or retaliation claims), the nature of the User’s relationship with VeloRide (including, but not limited to, any claim that the User is an employee), trade secrets, workplace safety and health, unfair competition, compensation, minimum wage, expense reimbursement, overtime, breaks and rest periods, retaliation, discrimination, or harassment and claims arising under the Telephone Consumer Protection Act, Fair Credit Reporting Act, Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 1981, 8 U.S.C. § 1324b (unfair immigration-related practices), Americans With Disabilities Act, Age Discrimination in Employment Act, Fair Labor Standards Act, Worker Adjustment and Retraining Notification Act, Older Workers Benefits Protection Act of 1990, Occupational Safety and Health Act, Consolidated Omnibus Budget Reconciliation Act of 1985, federal, state or local statutes or regulations addressing the same or similar subject matters, and all other federal, state, or local statutory, common law and legal claims (including without limitation, torts) arising out of or relating to the User’s relationship with VeloRide or the termination of that relationship.
1.1.4. Nothing in this Arbitration Provision prevents the User from making a report to or filing a claim or charge with a government agency, including without limitation the Equal Employment Opportunity Commission, the U.S. Department of Labor, U.S. Securities and Exchange Commission, National Labor Relations Board, or Office of Federal Contract Compliance Programs.
1.1.5. Where the User alleges claims of sexual assault or sexual harassment, the User may elect to bring those claims in a court of competent jurisdiction instead of arbitration. VeloRide agrees to honor the User’s selection of forum with respect to the User’s individual sexual harassment or sexual assault claim, but in so doing does not waive the enforceability of this Arbitration Provision as to any other provision, controversy, claim or dispute.
1.1.6. To the extent an Act of Congress or applicable federal law not preempted by the Federal Arbitration Act provides that a particular claim or dispute may not be subject to arbitration, such claim or dispute is excluded from the coverage of this arbitration provision.
1.1.7. Except in the case of offers of judgment (such as under Federal Rule of Civil Procedure 68 or any applicable state equivalents), each party will pay the fees for its, his or her own attorneys and any costs, subject to any remedies to which that party may later be entitled under applicable law. The parties further agree to pay equal shares of the arbitrator fees, as permitted under applicable law. Any dispute regarding the payment of arbitrator fees shall be resolved by the arbitrator.
1.1.8. The JAMS Comprehensive Arbitration Rules & Procedures ("JAMS Rules") will apply to arbitration under this Arbitration Provision; however, if there is a conflict between the JAMS Rules and this Arbitration Provision, this Arbitration Provision shall govern. The JAMS Rules are available by, for example, searching Google.com, to locate "JAMS Comprehensive Arbitration Rules" or by clicking here: https://www.jamsadr.com/rules-comprehensive-arbitration/.
1.1.9. Prior to commencing arbitration with JAMS, the party bringing the claim in arbitration must first demand arbitration in writing within the applicable statute of limitations period. The demand for arbitration shall include identification of the parties, a statement of the legal and factual basis of the claim(s), and a specification of the remedy sought and the amount in controversy. Any demand for arbitration made by the User shall be served upon VeloRide’s registered agent for service of process Jennifer Leander at 10605 Grant Rd. Ste 201, Houston, TX 77070. Any demand for arbitration made to the User shall be sent via electronic email to the email address on the User’s account.
1.1.10. To commence arbitration, the party bringing the claim must: (1) submit the arbitration demand to JAMS, and (2) pay its, his or her portion of any initial arbitration filing fee (see Section 12.6, below).
1.1.11. Delivering a written arbitration demand to the other party will not relieve the party bringing the claim of the obligation to commence arbitration as described above. It shall always be the obligation of the party bringing the claim to commence arbitration. Unless otherwise agreed to, in writing, by the Parties, the service of an arbitration demand does not toll the applicable statute of limitations period. All claims in arbitration are subject to the same statutes of limitation that would apply in court. The Arbitrator shall resolve all disputes regarding the timeliness or propriety of the demand for arbitration.
1.1.12. Except in the case of offers of judgment (such as under Federal Rule of Civil Procedure 68 or any applicable state equivalents), each party will pay the fees for its, his or her own attorneys and any costs that are not unique to arbitration, subject to any remedies to which that party may later be entitled under applicable law.
1.1.13. Each party shall follow the JAMS Rules applicable to initial arbitration filing fees, except that the User’s portion of any initial arbitration filing fee shall not exceed the amount that the User would be required to pay to initiate a lawsuit in federal court in the jurisdiction where the arbitration will be conducted.
1.1.14. In all cases where required by law, VeloRide will pay the Arbitrator's fees, as well as all fees and costs unique to arbitration. If not required by law, such fee(s) will be split 50/50 between the parties in accordance with said applicable law, and any disputes in that regard will be resolved by the Arbitrator.
1.1.15. Within 30 calendar days of the close of the arbitration hearing, the moving party will have the right to prepare, serve on the other and file with the Arbitrator a post-hearing brief. The responding party will have the right to prepare, serve on the other, and file with the Arbitrator a post-hearing brief within calendar 30 days following the submission of the moving party’s post-hearing brief or the expiration of the deadline for the moving party to file a post-hearing brief, whichever is earlier. Unless otherwise agreed by the Parties or upon motion to the Arbitrator, the post-hearing brief shall be limited to thirty-five pages, double-spaced. The Arbitrator has discretion to permit the moving party to file a reply brief. If permitted, the reply brief shall be limited to 10 pages, double-spaced, and shall be filed within 7 calendar days of the filing of the responding party’s post-hearing brief.
1.1.16. The Arbitrator may award any party any remedy to which that party is entitled under applicable law, but such remedies shall be limited to those that would be available to a party in his or her individual capacity in a court of law for the claims presented to and decided by the Arbitrator. The Arbitrator shall apply applicable controlling law and will issue a decision or award in writing, stating the essential findings of fact and conclusions of law. A court of competent jurisdiction shall have the authority to enter a judgment upon the award made pursuant to the arbitration.
1.1.17. CLASS ACTION WAIVER. THIS ARBITRATION PROVISION AFFECTS THE USER’S ABILITY TO PARTICIPATE IN CLASS OR COLLECTIVE ACTIONS.
Both VeloRide and the User agree to bring any dispute in arbitration on an individual basis only, and not on a class or collective basis on behalf of others. There will be no right or authority for any dispute to be brought, heard or arbitrated as a class or collective action, or for you to participate as a member in any such class or collective proceeding (“Class Action Waiver”). Notwithstanding any other provision of this Arbitration Provision, disputes in court or arbitration regarding the validity, enforceability, conscionability or breach of the Class Action Waiver, or whether the Class Action Waiver is void or voidable, may be resolved only by the court and not by an arbitrator. In any case in which (1) the dispute is filed as a class or collective action and (2) there is a final judicial determination that all or part of the Class Action Waiver is unenforceable, the class or collective action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration.
2.0. Relationship Between VeloRide and User.
The relationship between the contracting parties is solely as independent business enterprises, each of whom operates a separate and distinct business enterprise that provides a service outside the usual course of business of the other. This is not an employment agreement and the User is not an employee. By entering into this Agreement, the parties mutually understand and confirm the existence and nature of that contractual relationship each time the User accesses the Platform. VeloRide is not hiring or engaging the User to provide any service. User understands and agrees that the User is engaging with VeloRide to provide access to the Platform. Nothing in this Agreement creates, will create, or is intended to create, any employment, partnership, joint venture, franchise or sales representative relationship between the User and VeloRide. The User has not authority to make or accept any offers or representations on VeloRide’s behalf. VeloRide and User expressly agree that the User is an independent contractor.
2.1. Creating an Account.
To utilize the Platform, the User must create and register an account. All information provided by User must be accurate, current and complete, and the User agrees to maintain the accuracy and completeness of such information during the term of this Agreement. Unless otherwise permitted by VeloRide in writing, the User agrees to only possess one account for accepting transportation opportunities. The User is responsible for all activity conducted on the User’s account. For account security and Rider safety, the User agrees to not share or allow anyone to use the User’s login credentials or other personal information used in connection with the User’s account, including but not limited to photos of the User, to access the Platform. If the User believes that anyone has obtained improper access to the User’s account, login credentials, or personal information, the User is required to notify VeloRide and to change the User’s password immediately so that VeloRide can take appropriate steps to secure the account. The User agrees that VeloRide is not responsible for any losses arising from the sharing of account credentials with a third party, including phishing. The User represents, warrants, and covenants that the User has all required authority and ability to accept and be bound by this agreement. If the User is accepting the Agreement on behalf of the User’s company, entity, or organization, the User represents and warrants that the User is an authorized representative with the authority to bind such party to this Agreement.
2.2. User’s Choice to Access And Utilize the Platform.
VeloRide does not and will have no right to direct or control the User’s provision of services. Subject to Platform availability, including no interruption in technological services or capabilities, the User decides when, where, and whether to (1) offer transportation services on the Platform, and (2) accept, decline, ignore, or cancel a transportation opportunity; provided, in each case, that the User agrees not to discriminate against any potential Rider in violation of local, state, or federal law. The User is not required to accept a minimum number of transportation opportunities. VeloRide does not prescribe a specific hours or any hours during which the User is required to be logged in to VeloRide’s App. User has complete discretion to log-in and log-off of the VeloRide App.
2.2. Use of Other Platforms or Lead Generating Services.
It is the User’s choice whether to provide transportation services to Riders directly, using the Platform, or using any other method to connect with Riders, including using other platforms and applications. VeloRide places no limitation or restriction on the User’s ability to use other platforms, applications, or lead generating services for transportation opportunities. Similarly, VeloRide does not restrict the User from engaging in another occupation or business.
2.3. Advertisements.
VeloRide does not restrict or otherwise limit the User from advertising the User’s transportation services or other business(es) inside the User’s vehicle. While logged into the User’s account with VeloRide, the User may not have signage or advertising on the exterior of the vehicle unrelated to the provision of transportation services.
2.4. Equipment.
The User understands and acknowledges that the User shall be responsible for, and bear all, costs of, providing all equipment, tools, and other materials that the User deems necessary or advisable and is solely responsible for any obligations or liabilities arising from the transportation services that User provides. User understands and acknowledges that the User, alone, is responsible for all costs associated with operating the User’s business, including, but not limited to, mileage, vehicle maintenance and cleanliness, gas, and phone and data plans. The User agrees that the User’s vehicle is in safe operating condition, consistent with safety and maintenance standards for a vehicle of its type in the rideshare industry. The User agrees to monitor for and repair any parts that are recalled by the vehicle’s manufacturer. The User understands and agrees that is the User’s responsibility and that the User will bear all costs to ensure that the vehicle remains in safe operating conditions and that all repairs are complete.
3.0. VeloRide Marketplace Platform.
3.1. General.
While using the Platform, the User may receive transportation opportunities and other technology-based services that enable the User to provide transportation services requested by Riders. Subject to the terms and conditions of this Agreement, VeloRide hereby grants the User a non-exclusive, non-transferable, non-sublicensable, non-assignable license, during the term of this Agreement, to use the Platform solely for the purpose of providing transportation services and accessing services associated with providing transportation services.
3.2. Compliance.
The User is responsible for identifying, understanding, and complying with (i) all laws (including, but not limited to, the American with Disabilities Act, including the obligation to transport Riders with service animals, and applicable laws governing the collection, use, disclosure, security, processing, and transfer of data) rules and regulations that apply to the User’s transportation services, and (ii) this Agreement. The User’s ability to access and use the Platform is at all times subject to the User’s compliance with local, state, and federal rules, regulations, statutes, and laws. The User understands and agrees that the User will not access or attempt to access the Platform if the User is not in compliance, as described in this paragraph.
3.3. The User’s Transportation Services to Riders.
3.3.1. Expertise and Skill.
The User represents, warrants, and covenants that the User will have the necessary expertise, skill, and experience to provide transportation services in compliance with local, state, and federal law, as well as this Agreement. The User further represents and certifies that the User is 25 years or older.
3.3.2. VeloRide Fees.
Transportation opportunities may appear on the Platform and the User may accept, decline, or ignore those opportunities at User’s discretion. Accepting a transportation opportunity requested by a Rider creates a direct business relationship between the User and the Rider. By accepting a transportation opportunity, the User understands and acknowledges that the User may incur fees from VeloRide. The User agrees to bear sole responsibility for paying the incurred fees. The fees are set forth in the “User Fee Addendum” and may be updated from time to time.
3.3.3. Navigation.
The User will choose the most effective, efficient, and safe manner to reach the destination(s) requested by the Rider. Any navigational directions offered on the Platform are provided for the User’s convenience and there is no obligation on the User to follow those directions. The User agrees to transport Riders, or their guests, directly to the Rider’s requested destination, as directed by the Rider or their guest(s).
3.3.4. Ratings.
The Rider may be asked to comment on the services provided by the User, and the User may be asked to comment on the Rider. User affirms and agrees to provide all comments and other ratings truthfully and in good faith. Comments and ratings are not confidential and may be used, distributed, and/or displayed on the Platform. The User understands and acknowledges that VeloRide does not review, rate, or evaluate the User’s performance of services. VeloRide has no obligation to verify the ratings for accuracy and the User may lose access to the User’s account as a result of a Rider’s rating.
3.4. Background Checks
During the creation of the User’s account and registration, VeloRide will collect, and may verify certain information about the User and the vehicle(s) that the User will use to provide transportation services. The User will be required to pass various background, driving record, and other checks both prior to the first time the User accesses the Platform and from time to time thereafter during the Term of the Agreement; these checks may be facilitated by third parties. The User hereby authorizes and instructs VeloRide to provide copies of such checks to insurance companies, relevant regulators, and/or other government authorities as needed for safety or other reasons. User understands, warrants, and agrees that the User has no convictions for fleeing law enforcement, driving while intoxicated, driving under the influence, or reckless driving within the last ten years.
The User agrees that the User’s vehicle is properly registered, licensed, and suitable to provide transportation services, under local, state, and federal law. The User represents that at all times during the provision of any transportation services, the User’s vehicle will be in the User’s lawful possession with valid authority to use the vehicle to provide transportation services.
4.0. Crashes, Criminal Offenses, and Other Compliance Obligations
For the purpose of assisting VeloRide with its compliance and insurance obligations, the User agrees to notify VeloRide within 24 hours and provide VeloRide with all reasonable information relating to any incident (including any crash involving the User’s vehicle or the User’s passengers) that occurs during the User’s provision of transportation services and the User agrees to cooperate with any investigation and attempted resolution of such incident.
5.0. Payments
5.1. Same Day Pay
The User must have a valid and active debit card issued in the User’s name to use Same Day Pay. The User’s ability to use Same Day Pay is dependent upon the User’s debit card’s acceptance of fast funds; not all debit cards are eligible to accept fast funds, and the card’s issuing bank may choose at any time to disable the acceptance of fast funds or enable restrictions. Certain users may not be eligible for Same Day Pay. The User’s use of Same Day Pay may be subject to additional restrictions and fees.
5.2. Availability of Same Day Pay
VeloRide is not able to ensure that all payments are deposited instantly. The speed at which the User receives payments will depend on the User’s bank and other factors. If the User’s bank rejects a payment, or it fails in VeloRide’s system, the entire amount available for cashout in the User’s account will be routed to the User’s regular bank account, and the User will receive the payment typically 1-3 business days later. VeloRide is not responsible for any fees from User’s bank in association with the use of Same Day Pay. VeloRide reserves the right to block access to Same Day Pay at any time for any reason, including for improper use of the Platform, account investigation, deactivation, or further review of transportation opportunities accepted and completed.
5.3. Third-Party Provider for Same Day Pay
The Same Day Pay functionality is facilitated by a third-party provider of payment services. By using Same Day Pay, the User is subject to any additional terms and conditions for payment imposed by the third-party provider.
5.4. Fare Calculations
The payment terms, fare calculations, associated fees, and payment methods are described in a separate fare addendum, which shall form part of this Agreement.
6.0. Use of VeloRide Branded Material
User acknowledges that he/she has no ownership in VeloRide tradenames/marks. VeloRide grants the User a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to display VeloRide logos on/in his/her vehicle while this Agreement is in effect. Upon expiration or termination of this Agreement, User shall cease using VeloRide logos and shall remove any VeloRide intellectual property from their vehicle or otherwise.
User further acknowledges, understands, and agrees that use of the logos does not establish an employer-employee relationship.
7.0. Geo-Location Services
VeloRide shall track User while the application is open, or according to permissions granted by User in application settings.
8.0. User’s Insurance
The User will maintain automobile liability insurance on the User’s vehicle that provides protection against bodily injury and property damage to third parties at coverage levels that satisfy the minimum requirements to operate a vehicle on public roads wherever the User uses the vehicle. The User must be listed as an insured or a driver on the User’s automobile liability insurance. The User will provide VeloRide with a copy of the insurance policy, policy declarations, proof of insurance identification card, and proof of premium payment for the User’s policy, as well as copies of the same upon renewal. The User will notify VeloRide in writing immediately if the policy is canceled.
The User understands that while providing transportation services, the User’s personal automobile insurance policy may not afford liability, comprehensive, collision, medical payments, personal injury protection, uninsured motorist, underinsured motorists, or other coverage for the User. It is the User’s responsibility to resolve the scope or applicability of the User’s insurance coverage with the User’s insurer.
If required by law, the User agrees to maintain workers’ compensation insurance. If allowed by applicable law, the User can insure him or herself against industrial injuries by maintaining occupational accident insurance in place of workers’ compensation insurance. The User understands and acknowledges that failure to do so is at the User’s own risk.
8.1. VeloRide Insurance
VeloRide shall maintain insurance coverage in accordance with Texas Insurance Code, Chapter 1954 as amended from time to time.
User acknowledges that VeloRide and its agents maintain the right to monitor his/her driving habits for safety and insurance purposes.
9.0. Intellectual Property
All rights, title, and interest in the Services, as well as all patents, trademarks, copyrights, logos, domain names, social media accounts, apps, and all other intellectual property rights related to any of the foregoing shall be the sole and exclusive property of and is proprietary to VeloRide and you may not use any of the foregoing without the express, prior, written consent of an authorized officer of VeloRide. By your use of the Services, the only right granted to you is a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: access and use the Applications relating to the use of the Services, and access any related information regarding the Services, all of which shall be solely for your personal and non-commercial use and only for the duration of the Term.
You expressly acknowledge and agree that you shall not do anything which would undermine or dilute VeloRide’s intellectual property rights or create any liability to the Services or VeloRide’s business or which would be detrimental to the interests of VeloRide. That shall include, without limitation: (i) remove any copyright, trademark, or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Services except as expressly permitted by VeloRide; (iii) decompile, reverse engineer, or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror, or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of, or which result in, unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
10.0. Termination of Agreement
This Agreement is effective as of the date and time that the User accepts it and will continue until terminated by the User or VeloRide. The User may terminate this Agreement without cause at any time upon seven (7) days prior written notice to VeloRide and immediately, without notice, for a violation by VeloRide or alleged violation by VeloRide of a material provision of this Agreement.
The User consents to and VeloRide may temporarily deactivate the User’s account without notice to investigate whether the User engaged in, or the User’s account was used in, activity that is deceptive, fraudulent, unsafe, illegal, harmful to VeloRide’s brand, business, or reputation, or that violates this Agreement. VeloRide may also terminate the Agreement or permanently deactivate the User’s account without notice if VeloRide determines that a material breach or violation occurred.
11.0. Confidentiality.
Each party acknowledges and agrees that in the performance of this Agreement it may have access to or may be exposed to, directly or indirectly, confidential information of the other party or third parties (”Confidential Information”). Confidential Information includes Rider Information and the transportation volume, marketing and business plans, business, financial, technical, operational and such other, non-public information of each party (whether disclosed in writing or verbally) that such party designates as being proprietary or confidential or of which the other party should reasonably know that it should be treated as confidential. Confidential Information does not include any information that: (a) was in the receiving party’s lawful possession prior to the disclosure, as clearly and convincingly corroborated by written records, and had not been obtained by the receiving party either directly or indirectly from the disclosing party; (b) is lawfully disclosed to the receiving party by a third party without actual, implied or intended restriction on disclosure through the chain of possession, or (c) is independently developed by the receiving party without the use of or access to the Confidential Information, as clearly and convincingly corroborated by written records.
Each party acknowledges and agrees that: (a) all Confidential Information shall remain the exclusive property of the disclosing party; (b) it shall not use Confidential Information of the other party for any purpose except in furtherance of this Agreement; (c) it shall not disclose Confidential Information of the other party to any third party, except to its employees, officers, contractors, agents and service providers ("Permitted Persons") as necessary to perform their obligations under this Agreement, provided Permitted Persons are bound in writing to obligations of confidentiality and non-use of Confidential Information no less protective than the terms hereof; and (d) it shall return or destroy all Confidential Information of the disclosing party, upon the termination of this Agreement or at the request of the other party; subject to applicable law and our internal record-keeping requirements.
The unauthorized use or disclosure of any Confidential Information would cause irreparable harm and significant damages, the degree of which may be difficult to ascertain. Accordingly, the parties have the right to obtain immediate equitable relief to enjoin any unauthorized use or disclosure of Confidential Information disclosed by the other party, in addition to any other rights or remedies permitted under applicable law or otherwise.
12.0. Survival.
Upon termination, each party will remain responsible for its respective liabilities or obligations that accrued before or as a result of such termination. Once the Agreement is terminated, the User will no longer access the Platform to receive transportation opportunities.
THE INDEMNITIES, RELEASES AND WAIVERS CONTAINED HEREIN WHICH YOU ARE PROVIDING SHALL SURVIVE THE USE OF YOUR SERVICES AND AFTER YOUR RELATIONSHIP WITH VELORIDE ENDS.
Policy for Advertising Identifier (IDFA) Usage
Our app collects Device IDs, including the Advertising Identifier (IDFA), to enhance analytics and gain insights into user interactions. This data helps us improve app performance, understand usage patterns, and deliver a better user experience. We comply with App Store guidelines and require user consent before accessing or using the IDFA. Users can manage their preferences or revoke consent at any time in the app settings.
13.0. Miscellaneous
13.1. Severability Invalidity of any provision of this Agreement does not affect the rest of the Agreement. The parties shall replace the invalid or non-binding provision with provision(s) that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement.
13.2. Assignment VeloRide may assign or transfer this Agreement or any of VeloRide’s rights or obligations in them, in whole or in part, without the User’s prior consent. The User agrees not to assign this Agreement, in whole or in part, without VeloRide’s prior written consent and any attempted assignment without such consent is void.
13.3. Conflicts Except with respect to the Arbitration Provision, if there is a conflict between this Agreement and any supplemental terms between VeloRide and the User, those supplemental terms will prevail with respect to the specific conflict if explicitly provided therein, and is in addition to, and a part of, this Agreement.
13.4. Governing Law Except as specifically provided in this Agreement, this Agreement is governed by the applicable law of the state where the User resides or where the User’s entity is domiciled when the Agreement was accepted. The governing law shall apply without reference to the choice-of-law principles that would result in the application of the laws of a different jurisdiction.
Data Usage We collect and use your information to:
Provide seamless taxi booking and transport services.
Enhance your user experience within the Veloride app.
Communicate updates, offers, and service-related notifications.
Comply with legal obligations and safeguard against fraud or abuse.
The types of data we may collect include your name, email address, phone number, payment information, pickup and drop-off locations, and other details necessary for using our services and stored on servers with AWS Encryption Standards
Data Sharing We are committed to protecting your information.
No Third-Party Marketing: We will not share mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
Limited Sharing: Data may be shared with service providers or partners only to ensure the functionality of Veloride services, under strict confidentiality agreements.
Legal Compliance: We may disclose data if required by law or to protect our legal rights.
User Rights As a Veloride user, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Update: Correct or update your personal information.
Delete: Request the deletion of your data, subject to applicable legal requirements.
Withdraw Consent: Opt out of data collection or processing where consent is required.
You can exercise these rights by contacting us using the details provided below.
Contact Information: For any privacy-related inquiries or concerns, please contact us at:
Email: support@veloride.us
Phone: +1 833-608-8356
We value your trust and are committed to addressing your concerns promptly and effectively.
13.5. Entire Agreement.
Except as specifically set out in the Arbitration Provision, this Agreement constitutes the entire agreement and understanding with respect to the subject matter expressly contemplated and supersedes all prior or contemporaneous agreements on this subject matter.
By clicking, “Yes, I agree,” the User expressly acknowledges and agrees that the User has read, understood, and considered the consequences of this Agreement, agrees to be bound by the terms of this Agreement, and that the User is legally competent to enter into this Agreement with VeloRide.